Send your request to qonvora@gmail.com. Do not include passwords or access tokens.
Your Right to Request Deletion
Qonvora respects your privacy. If you have created a Qonvora account, connected Meta or WhatsApp Business assets through Qonvora, or provided information through a business using our services, you may request deletion of personal data that Qonvora controls or processes, subject to applicable law.
Qonvora provides WhatsApp Business connectivity, messaging templates, broadcasts, chatbot and WhatsApp Flow tools, Meta catalogue integration, and separately enabled e-commerce functionality. Data deletion depends on which services have been used and which business controls the information.
How to Submit a Deletion Request
Email qonvora@gmail.com with the subject “Qonvora User Data Deletion Request”. Include the email address associated with your Qonvora account and, if applicable, the name of your business or connected Meta Business account. Describe whether you want your account deleted, a specific integration disconnected, or certain information removed.
If you are an end customer who interacted with a business using Qonvora, identify that business and the relevant interaction so we can determine whether Qonvora or the business is responsible for your request. Do not email us your Facebook password, WhatsApp verification codes, access tokens, or other sensitive credentials.
We may ask for limited additional information to verify your identity or authority before taking action.
Information Covered by a Verified Request
Depending on the services you have used, a verified deletion request may cover Qonvora account and profile details, connected Meta and WhatsApp Business account identifiers, stored integration permissions or credentials, contact lists, template and workflow configurations, relevant campaign metadata, and other personal data retained by Qonvora.
Standard chatbot and WhatsApp Flow answers are intended to be processed temporarily for automation, rather than saved as a separate permanent lead or order database by default. Information in enabled e-commerce or order-management modules may be retained separately for service delivery, customer support, and applicable legal requirements.
We will delete or anonymize eligible personal data, or work with the relevant business customer where Qonvora processes information on its behalf. Some records may need to be retained where legally required or reasonably necessary for security, fraud prevention, dispute resolution, or backup operations.
Meta and WhatsApp Business Connections
If you authorized Qonvora to access your Meta Business or WhatsApp Business assets, you can ask us to disconnect that integration and remove related Qonvora-held access information, subject to verification and applicable obligations.
Removing a connection or deleting data from Qonvora does not automatically delete messages, catalogues, WhatsApp Business accounts, or other information independently held by Meta, your connected business, or other third-party service providers. Those services have their own account and data deletion controls.
Remove Qonvora from Your Facebook Account
If Qonvora appears in your Facebook account’s connected apps, you may remove access through Facebook Settings → Apps and Websites → Qonvora → Remove. If you connected business assets through Meta Business settings, you can also review and revoke relevant business integration permissions there.
Removing Qonvora from Facebook or Meta may revoke future access, but it does not necessarily delete data previously stored by Qonvora. Please submit a deletion request using the email address on this page if you also want Qonvora-held information reviewed for deletion.
Review and Completion
We will review your request, verify your identity or business authority when necessary, and communicate the expected completion timeline and outcome to the contact email you provide. Processing time depends on the nature of the request, applicable law, and any relevant business-customer or third-party dependencies.
If information must be retained for legal or security reasons, we will handle it under our Privacy Policy and applicable requirements. We cannot remove information held independently by Meta or a business customer without the appropriate authority.
Contact and Related Policies
For account deletion, Meta connection removal, or personal data deletion requests, contact Qonvora at qonvora@gmail.com.
For information about our data practices and applicable terms, please review the Qonvora Privacy Policy and Terms & Conditions available on this website.